KYC (Know Your Customer) verification at 1177 typically requires three types of documents:
- ID document: A photo of both sides of any one of the following: National ID Card (NID), passport, or driving licence.
- Proof of address: A utility bill, bank statement, or mobile banking statement — no older than 3 months.
- Payment method verification: The name on your bKash or Nagad account must match the name on your 1177 account.
The process is straightforward — log in, go to Account Settings → "Verification" and upload a photo of your document. Verification is usually completed within 24 to 48 business hours, after which you'll receive a confirmation by email or SMS. KYC is mandatory for withdrawals over ৳5,000. Smaller withdrawals may be possible without KYC — but completing verification removes all restrictions.
No — per 1177's policy, each person may hold only one account. Any attempt to open multiple accounts using the same name, mobile number, device, or IP address is automatically detected by the system.
If multiple accounts are detected, the consequences can be severe — all accounts will be permanently closed, balances and earned bonuses may be forfeited, and the ability to register in the future may also be revoked.
If you can't remember your previous account details, or if an old account was closed for any reason, contact support before creating a new one. The support team can verify your identity and either recover the old account or take the appropriate steps.
There are several common reasons an account may be locked — entering the wrong password multiple times, detection of suspicious activity, an expired KYC verification, or the account being inactive for an extended period.
Steps to resolve:
- First, try resetting your password using the "Forgot Password?" option.
- If the password reset doesn't work either, contact support directly via live chat.
- A support agent will verify your identity — have your name, registered mobile number, and date of birth ready.
- Once verification is complete, the account is typically reactivated within 15 to 30 minutes.
If your account is locked for security reasons, avoid repeatedly attempting to log in — doing so may extend the lockout period.
Winnings being credited to your account wallet and actually withdrawing that money are two different things.
Added to wallet: As soon as a match or game ends, your winnings are automatically credited to your main balance — typically within 30 seconds to 2 minutes. For live betting, settlement happens the moment the match concludes.
Withdrawn (Withdrawal): After submitting a withdrawal request, funds typically arrive in your bKash or Nagad account within 1 to 3 business hours. For fully KYC-verified accounts, this may be even faster. Bank transfers can take 1 to 2 business days. Large withdrawals (over ৳50,000) may require additional verification, which can take up to 24 hours.
There are several ways to reach 1177, and all channels offer support in Bangla:
- Live Chat: The fastest route. Click the chat icon in the bottom corner of the website or app — available 24 hours a day, 7 days a week. Average response time is 2 minutes.
- Email: support@1177.online — Use email for complex issues or when you need to send documents. Responses typically arrive within 6 to 12 hours.
- WhatsApp / Telegram: You can send a direct message through the official channel. The channel number can be found in the support section after logging in to your account.
Remember — 1177 support will never ask for your password or full bank card number. If anyone does, it's a scam.
After logging in, all records are available in two separate sections of the account dashboard:
- Betting history: The "My Bets" or "Bet History" section shows a full list of all Sports Betting, casino games, and virtual bets — including date, amount, outcome, and winnings. You can filter by specific date range or game type.
- Transaction History: Under the "Transactions" section, you'll find a complete record of all deposits, withdrawals, bonus credits, and referral rewards. The status of each transaction (completed / pending / cancelled) is clearly displayed.
Records from the last 90 days are usually available to view directly. For older records, contact support and they will send them to you by email.
Changing the language on 1177 is simple. You can do it from two places:
- Without logging in: Look for the language selector icon in the top-right corner of the site or in the footer — usually displayed as a flag or labeled "BN/EN". Click it and choose your preferred language. The change takes effect immediately.
- After logging in: Go to Account Settings → "Preferences" → "Language", select your preferred language, and save. From then on, the site will open in that language every time you log in.
1177 currently supports multiple languages, including Bengali (Bangladesh) and English. For Bangladeshi members, the Bengali interface is the most convenient option — all notifications and support messages are also delivered in Bengali.