1177 Privacy Policy – How We Keep Your Data Safe

1177.online ("1177", "we", or "the Platform") takes the privacy of its members extremely seriously. This Privacy Policy explains how we collect your personal data, what we use it for, who we share it with, and how we keep it secure.

This policy applies to the 1177 website, mobile app, and all related services. It takes effect from the moment you create an account with 1177. 1177 operates in accordance with local data protection laws applicable to users in Bangladesh, as well as international standards.

If you have any questions or concerns, reach out to us anytime at support@1177.online. Our data protection team is always ready to assist.

1177 collects several categories of data. A detailed breakdown by category is provided below:

1177 collects information through several methods. It is our policy to be fully transparent about each of them.

• Directly from you: Information you provide when filling out the registration form, updating your profile, or contacting customer support.
• Automatically: When you use the 1177 website or app, certain information is collected automatically through cookies, log files, and similar technologies.
• During Payment Processing: Transaction-related information is collected when you place a bet, make a deposit, or request a withdrawal.
• During KYC verification: If you submit a copy of your NID, passport, or any other document for identity verification, that information is stored on file.
• From Third Parties: Identity verification information may be obtained from authorized third parties for fraud prevention purposes.

1177 uses the data it collects solely for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: To create, manage, and secure your account.
• Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
• Contact: To send important notices, account updates, and promotional offers.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Legal Obligation: To meet mandatory reporting requirements and legal obligations set by licensing authorities.
• Experience Improvement: To analyze your preferences and deliver personalized offers and an improved experience.
• Technical Improvements: To monitor and improve platform performance.

1177 does not use your data for marketing or promotional purposes without your consent. To opt out of marketing communications, contact our support team at any time.

1177 does not sell your personal data to third parties. However, limited information may be shared in the following circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and other payment gateways to process transactions. These providers operate under their own privacy policies.
• Technology Partners: Limited data is shared with cloud hosting and cybersecurity providers essential to running the platform. All such partners operate under strict confidentiality agreements with us.
• Legal Authority: Data may be disclosed when required by a court order, a lawful request from a regulatory authority, or as part of a money laundering investigation.
• Licensing Authority: Your data may be included in regulatory reports required to maintain 1177's gaming license.

1177's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help remember your preferences for future visits.

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. Disabling these cookies will prevent 1177 from working properly.
• Performance Cookies: Used to analyze how different parts of the platform are used, helping us improve our services. This data is fully anonymized.
• Preference Cookies: To remember your language, theme, and other preferences — so you don't have to reconfigure your settings on every visit.
• Analytics Cookies (Optional): To analyze user behavior and identify areas for improvement. You have the option to reject these cookies.

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the platform.

1177 follows the highest industry standards to protect your data. The following technical and organizational measures are in place:

• Encryption: All data transfers are encrypted using 256-bit TLS protocol. Sensitive data at rest is protected with AES-256 encryption.
• Access Control: Only authorized personnel may access your data. Every access is logged and recorded.
• Regular Audits: At least twice a year, independent third-party security experts conduct a full review of our entire system.
• Two-Factor Authentication: OTP verification is required for account login and high-value transactions.
• Data Segmentation: Different types of data are stored on separate, secured servers.
• Cyber Attack Prevention: DDoS protection, firewall, and intrusion detection systems are active at all times.

In the event of a data breach (despite our best precautions), affected members will be notified as quickly as possible and guided through the necessary steps to protect themselves.

1177 does not retain your data longer than necessary. Retention periods are determined based on the type of data and applicable legal obligations:

• Account Information: For as long as your account is active, and up to 5 years after closure in accordance with legal obligations.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: 2 years after last contact.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be used to identify any individual.

As a member of 1177, you have important rights over your personal data. To exercise any of these rights, reach out to us at support@1177.online.

• Right to Know: You have the right to know what data we hold about you and how we use it.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information we hold.
• Right to Erasure: You may request the deletion of your data under certain circumstances. However, due to legal obligations, some data may not be immediately erasable.
• Right to Restrict Processing: You may request that your data be used only for specific purposes.
• Right to Data Portability: You have the right to receive a copy of your data and transfer it to another platform.
• Right to Withdraw Consent: Any consent given for marketing communications or specific data processing may be withdrawn at any time.

Requests are typically responded to within 30 days of receipt. For complex cases, additional time may be required, and you will be informed in advance.

1177 reserves the right to update this Privacy Policy at any time. Members will be notified of significant changes via email or an on-platform notice.

The latest version is always available at 1177.online/privacy-policy. The date of each version is noted at the top of the document. Continued use of the platform after any changes constitutes acceptance of the updated policy.